Bridal Gowns:
Q: How long does it typically take to order and receive a bridal gown?
A: It usually takes 3-4 months to special order a bridal gown if they do not have your size in stock. If they have your size in stock, the manufacturer usually ships the dress within 2-3 weeks. If there is a special request involved, such as changes to a couture gown, this process could take up to 6 months. All customers are welcome to purchase gowns off the rack.

Q: Do you buy off the rack or special order bridal gowns?
A: This decision is completely up to the bride. Most of our customers special order their gown because our stock consists of sample dresses in sample sizes. We do, however, have a bridal clearance section to choose from or you can buy any of the sample dresses off the rack if you do not wish to special order.

Q: How many different lines do you carry?
A: Terry Costa currently carries over 25 popular lines that consists of many different styles, looks, and price points to accommodate each and every bride.

Q: What is the price point of the bridal gowns?
A: Here at Terry Costa, we have bridal gowns that suit a bride on a budget and the bride with endless possibilities. We have gowns ranging from $50 in the bridal clearance section to $2,000 in the couture department. Depending on your needs, you are sure to find the gown of your dreams at a price you can afford.

Q: Do you have to pay for the gown before you order?
A: We require a 50% deposit before we can order the gown. Once the deposit is made and the gown is ordered, it is yours.

Q: Can you customize changes to a bridal gown?
A: Customization depends on the manufacturer. Some designers will make your gown just the way you envision it by allowing certain changes such as special measurements, shortening/lengthening train, changing neckline, etc. for an extra charge.

Q: How do I know which size to order?
A: Upon ordering your bridal gown, we will take your measurements and order the size CLOSEST to your measurements based on the size chart provided by the manufacturer. Since bridal gowns tend to run small in general, taking your measurements is the most accurate way to ensure the best possible fit. In most cases, alterations will be necessary. Extra costs include gowns made based on your measurements and plus size gowns.

Q: Can you order any gown from the designers that Terry Costa carries?
A: Yes, if the certain style you are looking for is available to order. We can special order a gown from a line we carry even if we do not have the particular gown as a sample in our store.

Q: Can bridal gowns be rushed if you have a close wedding date?
A: Depending on the manufacturer, rush cuts for bridal gowns are sometimes available. There are extra costs involved and the rush dates differ among vendors. Certain vendors keep stock on bridal gowns and may have one available for immediate delivery.

Q: Do I need an appointment to come try on wedding dresses?
A: We gladly accept appointments; however, they are not required.

Veils:
Q: How long does it take to special order a veil?
A: If the veil is ordered without any changes it usually takes 1-2 months. For changes to a veil, it could possibly take longer. However, it is still possible (with certain vendors) to get a veil in within two weeks.

Q: Do you have to special order a veil or can you buy one in the store?
A: The veils we keep in the store are samples, just like the bridal gowns. You are welcome to either purchase a veil off the rack or special order one.

Q: What kind of changes can you make to a veil?
A: You can change the length, how many tiers (layers), the edging, the decoration on the veil, or whether or not you want it detachable (Velcro).

Bridesmaids:
Q: How long does it take to order and receive bridesmaids dresses?
A: It usually takes between 2-3 months for bridesmaids dresses to come in once the order has been placed.

Q: What all is involved in the ordering process of bridesmaids dresses?
A: First, we must have the vendor, style number, and the color of the dresses you would like to order. Then, we need every bridesmaid's measurements and payment (either a 50% deposit or in full) before we can order. We will only order these dresses as a set because they have to come off the same dye lot from the manufacturer. We will not order them separately. This is necessary to ensure all dresses are the same shade of color.

Q: How do I know which sizes to order?
A: It is highly suggested that bridesmaids get measured and get a size closest to their measurements based on the manufacturer's size chart. Bridesmaid dresses, like bridal gowns, tend to run small.

Q: Can I get a color swatch of my bridesmaid dresses?
A: Some vendors will send a swatch at no extra cost.

Q: Can you order a certain style from a designer you carry even if the dress is not in your store?
A: Yes. If we carry the line, we can order any style that is available from that particular manufacturer.

Q: Are rush cuts available for bridesmaid dresses?
A: Some manufacturers do have rush cuts for certain styles and colors. The rush dates and the extra cost vary depending on the vendor.

Q: Are the dresses in the store samples or do you have a range of sizes?
A: Since we special order the bridesmaid dresses, there is usually only one of every sample dress in the store.

Flowergirls:
Q: How long does it take to order and receive flowergirl dresses?
A: It usually takes 1-3 months depending on the manufacturer. Some vendors will have stock ready for immediate delivery for a certain style, color, and size.

Q: Are the flowergirl dresses at Terry Costa sample dresses?
A: Yes, we have sample flowergirl dresses because most of our customers special order. However, you can purchase a flowergirl dress in our store or you can simply order one.

Q: Does the flowergirl need to be measured or can we just order a size?
A: We prefer to measure the flowergirl and get the closest size based on her measurements from the manufacturers size chart.

Q: Can you order any flowergirl dress from the vendors you carry?
A: We most certainly can order any style that is available from the designers in our store.

Shoes:
Q: Do you keep a range of sizes for all the shoes in your store?
A: For most of the shoes, we do have a range of sizes. Some shoes will have to be special ordered if we do not have that particular style, size, and color in stock.

Q: How long does it take to special order a pair of shoes?
A: It usually takes 1-2 weeks to get shoes in if they are ordered.

Q: Can the width be changed on the shoes?
A: Some manufacturers will carry different widths for certain styles.

Q: Can you dye any of the shoes? Can they be dyed at your store?
A: We have a variety of shoes that can either be dyed or ordered in the color you want, however, we do not dye shoes at Terry Costa.

Q: Can we order any pair of shoes from a line you carry even if it is not in the store?
A: Yes. We can place an order for any shoes available from that particular vendor.

Mother of the Bride:
Q: When should I start shopping for my Mother of the Bride/Groom dress?
A: Out of sheer devotion most moms wait until the last minute to shop for themselves. We suggest that you focus on your purchase three or four months before the wedding. Most of the styles that complement the season of your event are in stores two to four months earlier.

Q: What colors should I wear?
A: You should always wear colors in which you feel beautiful, keeping in mind to complement the wedding party. Most industry experts would tell you to steer away from wearing black unless it is a black and white wedding and/or you have the bride's graces to wear black. Most moms won't wear the exact color of the bridesmaid dresses but one that complements or is a slightly different shade.

Q: Can I Special Order a dress if I need a different size or color than what you have in your store?
A: We constantly special order Mother of the Bride/Groom dresses. It usually takes around 1 - 2 months to special order a style if they do not have your size or color in stock. If they have your size and color in stock, the manufacturer usually ships the dress within the week. Due to our extensive selection of Mother of the Bride/Groom suits and dresses, most customers purchase gowns off the rack.

Q: Do you have to pay for special orders before you order?
A: Special orders are paid and then ordered. Once the dress or suit is ordered, it is yours.

Q: Can you order any gown from the designers that Terry Costa carries?
A: Yes, if the certain style you are looking for is available to order. We can special order a suit or dress from any line we carry even if we do not have that particular style in our store.

Q: How many different lines do you carry?
A: Terry Costa currently carries over 65 popular lines that consists of many different styles, looks, and price points to accommodate each and every Mother of the Bride/Groom.

Q: What can I expect to pay?
A: Here at Terry Costa, we have Mother of the Bride/Groom dresses and suits for every budget. We have dresses and suits ranging from $50 in the Bargain Room to $1,000 in the couture department. Depending on your needs and desires, you are sure to a great looking, flattering ensemble at a price you can afford.

Q: Where can I find a selection of dresses that aren't so mature looking?
A: Terry Costa

Q: Where can I find a selection of dresses that are built for a real mom's figure?
A: Terry Costa

Sportswear:
Q: How many different lines do you carry?
A: Terry Costa currently carries over 55 popular sportswear lines that covering of many different styles, looks, and price points to accommodate all of your activities from a normal day around the Metroplex to night on the town.

Q: What can I expect to pay?
A: Here at Terry Costa, we have sportswear options for every budget. We have adorable styles ranging sometimes from $5 in the Bargain Room to $250 regular price bridge line styles. Depending on your needs and desires, you are sure to a great looking, flattering ensemble at a price you can afford.

Q: Can I special order sportswear styles if I need a different size or color than what you have in your store?
A: We will gladly special order sportswear for you. It usually takes a few days to a few weeks to special order a style if they do not have your size or color in stock. If they have your size and color in stock, the manufacturer usually ships it immediately.

Q: Do you have to pay for special orders before you order?
A: Special orders are paid and then ordered. Once the item is ordered, it is yours.

Q: Can you order any sportswear from the designers that Terry Costa carries?
A: Yes, if the certain style you are looking for is available to order. We can special order styles from any line we carry, even if we do not have that particular style in our store.

General Questions:
Q: If I buy something in the store or on the Internet and it doesn't work, can I return it?
A: Due to the nature of our merchandise we cannot accept any returns or exchanges for merchandise purchased in the store or on the Internet.

Q: Do you have a catalogue you can send me?
A: We do not have catalogues that we mail out. However, we have some extra catalogues from some of our vendors in the store that you may take with you. The best suggestion would be to look on the vendor website to see what dresses thy have and what colors are available.

Q: Do you have any other locations?
A: Currently, this is the only location.

Q: Do you carry petite sizing?
A: A few of our vendors offer petites. Many bridal gowns can be special ordered with a Hollow-to-Hem measurement; for an additional charge.

Q: Do you carry plus sizes?
A: We carry up to size 24 in the store, however, we do not have a large selection of plus sizes. We can special order the dress in the size you need; as long as the company makes it available.

Q: What methods of payment do you accept?
A: We accept Cash, Checks, Debit Cards, Visa, MasterCard, Discover, and American Express.

Q: How can I order a dress?
A: Orders may be placed at our website. Orders can be placed over the phone as long as the designer, color, style number, and size is known. You may come into the store and one of our associates can help step you through the ordering process.

Q: How do you ship special orders?
A: We ship UPS ground or expedited shipping is available, if you wish.

Q: Do you offer alterations?
A: We do not have in-house alterations, however, we do contract out to Diana's Tailor (4 doors down). If you are in need of a tailor, Diana will come to Terry Costa to accommodate your needs.

Q: How much do alterations cost?
A: Alterations vary depending on what needs to be done, the fabric, etc.

Q: Do you offer layaway?
A: Terry Costa offers a layaway plan. To place something on layaway you must put half of the total down (prices of the merchandise + tax + $10 layaway fee). This deposit is NON-REFUNDABLE. The merchandise must be picked up within 60 days or it will be placed back on the floor and you will loose your deposit.

Q: How do I know what colors a dress comes in?
A: We have catalogues in our bridal department that tell what colors are available for wedding gowns. Colored swatches of the bridesmaids dresses are available. As for our formal attire, if we don't have a catalogue, we will make a call to the vendor.