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Return Authorization

Return Authorization Form

Please help us quickly resolve your return by following these simple steps:

  1. A Return Authorization may be done for ONLINE PURCHASES ONLY!  In store purchases may not be returned or exchanged!
  2. Request a return authorization by completing the following form.  For an exchange. please include the designer, style number, size, and color of replacement dress in the form sumission box.
  3. After filling out and submitting the form below, you will receive an email regarding your request.
  4. Print the email with your return authorization number provided and place it in the return box
  5. Carefully place the item back on the hanger, in the bag, and back in the box in its original state with the return form.
  6. Please write the authorization number on the outside of the box so we can see it. Don't forget to seal the box!
  7. Return the package to us using a shipping label you either requested through us ($8.00 fee) or provided from the shipping company you choose
  8. Once your item has been received, inspected and processed, you'll be issued a full refund.  If you chose a pre-paid label, the $8.00 return label fee will the deducted from the return amount. 

Before starting your return, please read the rules!

  • Please feel free to contact us with any questions.
  • You must request a return within 5 days of receiving your order. You then have 7 to send the return back to us unworn and in its original condition.
  • You can receive a refund on all products except those priced $698.00 or above and sale items, which are FINAL SALE..
  • Any shipping fees are non-refundable
  • If you would like us to create a return label for you, an $8.00 charge will be deducted from the refund amount
  • Returns are carefully inspected; all original tags must be in place and the product must not show any signs of wear or damage. All items should be returned in the same condition as when you received it, unworn, undamaged, with original tags and packaging. Items returned with signs of obvious use may be subject to the return being rejected and the item returned to the customer at their expense.
  • If you receive a damaged item, PLEASE LET US KNOW! That way, we can immediately send your replacement of the same style, size and color.

Please enter your order number

Please enter the Designer of the dress in question.

Please enter the style number of the garment or accessory

Please enter the color of the garment or accessory.

Date Received

E.g., 01/22/2019

Please enter the date your received the garment or accessory.

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