Returns and Exchanges
RETURN AND EXCHANGE POLICY
Please note, Terry Costa’s Return and Exchange policy is for online purchases only. All merchandise marked Final Sale, priced at $698 or above, jewelry or items purchased in store are final sale, non-refundable and non-exchangeable.
If upon receiving your online order you are not completely satisfied with your purchase, you may return or exchange your item within 5 days of delivery of the order.
Gown preparations fees and shipping fees are non-refundable. All refunds are charged a 10% restocking fee for the price of the item. Restocking fees are deducted from your final refund amount. If you request a return label while filling out your Return Authorization Form, an $8.00 fee will deducted from your refund amount.
To complete a return, please follow these steps:
Fill out a return/exchange authorization request and send to Natasha@terrycosta.com. All return/exchange authorization requests will be responded to within 2 business days of the request. Once the request is approved or denied, you will receive a confirmation email from Natasha@terrycosta.com. Do not send back your purchase until you receive this confirmation.
Place your item back in the bag or box with your original packing slip or invoice (this may be provided via email).
Clearly write your return authorization number on the outside of the return package.Your return must be postmarked within 5 days of requesting your return authorization number.
Items must be unworn, unwashed, and with tags attached in order to be accepted as a return
Once your item is received and inspected, we will send you an email notification that your refund has been processed. Once we receive your package, it can take 5-10 business days to process your refund.
To ensure you receive the email please add firstname.lastname@example.org to your contact list so that it does not go to your spam folder. If you have not heard from us within two business days please call us at 972-385-6100.
Terry Costa accepts one exchange request per purchase. If upon receiving your online order you realize you need to exchange your item for a different size, color, or style, you can request an exchange within 5 days of delivery of the order.
Any original shipping method payments will not be refunded, and the return label for the exchange is at the expense of the customer. If you request a UPS return shipping label, an $8.00 fee will be deducted from the refund amount or charged to the credit card used to make the purchase. If you need an exchange that is time sensitive due to an upcoming event, please let us know as soon as possible, and we can offer you alternate options.
To request an exchange, please follow these steps:
Fill out a return/exchange authorization form. Please include the dress style, size and color being exchanged for in the form submission notes box.
Send the first purchase back in it’s original condition within 5 days of receiving the order and include the return/exchange authorization form in the package.
Once received and inspected, we will either refund/charge you the difference depending on the price of the new dress and ship your exchange order.
ORDER CHANGES AND CANCELLATIONS
Once your order is placed, you cannot change, alter, or cancel your order in any way. In the event an item in your order is not available you will be offered alternatives or the option to receive a full refund for the item. We have no control and accept no responsibility for the sizing you select for you merchandise. Please check the provided size chart to ensure correct sizing. If you need to exchange for a different size, please follow the steps in our exchange section above.
FOR YOUR PROTECTION
We at Terry Cost, Inc. take the security of our customers very seriously. Therefore, we have implemented fraudulent charges. If your order triggers a review by our fraud prevention department, we may require additional information in order to approve for processing. You will be contacted immediately in regards to this matter, and we ask that you contact us back as soon as possible to confirm your order and avoid any further delay. Any order held for verification purposes by our fraud prevention department may be delayed until needed information is received and confirmation process is completed. Orders may be flagged due to incorrect/incomplete billing or shipping information, address confirmation, or return policy review. Any delay in shipping or needed upgrade due to this verification process is the responsibility of the customer.